15-Day Return Policy

We want you to feel confident ordering from PurrVista. You may request a return within 15 calendar days after your order is delivered.

Return eligibility

To qualify for a return, the item must be in the same condition in which you received it and include all original parts, accessories, and packaging. The product must be clean and free from pet hair, odors, scratches, damage, or other signs of use. You will also need your order confirmation or other proof of purchase.

Please contact us through our store contact form before sending anything back. Returns sent without prior approval may not be accepted. Because our fulfillment locations can vary, do not return an item to the address shown on the shipping label unless we specifically instruct you to do so.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective, or you received the wrong product, contact us as soon as possible and include photos when requested so we can review the issue and make it right.

Return shipping

For standard returns, the customer is responsible for return shipping costs. If the return is due to a damaged, defective, or incorrect item, PurrVista will provide return instructions and, when applicable, cover the return shipping cost.

Refunds

Once your return is received and inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping charges, if any, are not refundable unless the return is due to our error. Your bank or card provider may require additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the original item under this policy and place a new order after the return is approved.

Exceptions

Items that are used, damaged after delivery, missing parts, heavily soiled, or returned outside the 15-day return window may not be eligible for a refund. This policy does not limit any rights that cannot be waived under applicable law.